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Terms and Conditions

HAMMERSMITH HOTELS LTD T/A ROYAL GUEST HOUSE, ROYAL GUEST HOUSE 2, HOTEL-BALKAN & EURO HOTEL HAMMERSMITH HOTEL GUESTS POLICY

WHEN BOOKING WITH HAMMERSMITH HOTELS THE FOLLOWING POLICY APPLIES TO ALL BOOKINGS MADE 

•    ROYAL GUEST HOUSE, ROYAL GUEST HOUSE 2, HOTEL BALKAN & EURO HOTEL HAMMERSMITH ARE OPERATED BY HAMMERSMITH  HOTELS LTD

•    GUESTS HAVE THE RIGHT TO CANCEL ANY BOOKING 24 HOURS PRIOR TO CHECK IN DATE OR THEY WILL INCUR A ONE NIGHT CHARGE PER ROOM BOOKED FOR A NO SHOW

•    HAMMERSMITH HOTELS ALSO HAVE THE RIGHT TO CANCEL ANY BOOKINGS BY NOTIFYING GUESTS 72 HOURS BEFORE ARRIVAL DATE DURING EXCEPTIONAL CIRCUMSTANCES

•    HAMMERSMITH HOTELS HAS A DUTY OF CARE TOWARDS ALL IT'S GUESTS THAT SHALL BE EXERCISED AT ALL TIMES

•    GUESTS CREDIT CARDS CAN BE CHARGED WITH A DEPOSIT EQUIVALENT TO ONE NIGHTS ROOM CHARGE BUT THE HOTEL NORMALLY CHARGES ON CHECK IN

•    ALL ROOMS ARE EN SUITE AND INCLUDE BREAKFAST

•    GUESTS CAN BE ALLOCATED ROOMS AT ANY ONE OF OUR SIX HOTELS.      

•    ALL OUR SIX HOTELS ARE WALKING DISTANCE FROM ONE ANOTHER ON THE SHEPHERDS BUSH ROAD

•    GUEST ARE REMINDED THAT CHECK IN TIME IS FROM 12.30PM AND 24 HOURS

•    GUESTS ARE REMINDED THAT CHECK OUT TIME IS NO LATER THAN 11.00AM OR THE NEXT DAY CHARGE SHALL APPLY.

•   GUEST WHO BOOK ROOM OR ROOMS ON THE SAME DAY AS CHECK IN CAN NOT CANCEL THEIR ROOM ONCE BOOKED.

 

 
To check the instance availability of rooms please call + 44  + 44 207 603 7596
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